Delivery and FAQ's
Shipping & Processing
We take great care to ensure your tarantulas and invertebrates arrive safely and securely.
• Processing Time: Orders are processed within 1-2 business days. If you place an order before 12 PM, we’ll do our best to dispatch it the same day.
• Shipping Methods: We use Royal Mail first class signed for to deliver your order quickly and safely.
Estimated Delivery Times:
• Live Animal Shipping: To ensure the safety of our invertebrates, live animal orders are shipped Monday to Thursday to avoid weekend delays and should be with you the following day.
• Tracking: A tracking number will be emailed to you once your order has shipped.
• Packaging: All live animals are securely packed with heat packs (if needed) and insulated materials to ensure their well-being during transit.
Delivery Areas
We currently ship within the UK only. Unfortunately, we cannot ship internationally at this time.
Live Arrival Guarantee
We offer a Live Arrival Guarantee on all tarantulas and invertebrates, provided:
✔ Someone is available to accept the delivery on the first attempt.
✔ The package is opened immediately upon arrival.
✔ Any issues are reported within 5 hours of delivery with clear photos.
If your order arrives in poor condition, please contact us immediately, and we will do our best to resolve the issue.
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FAQs
Ordering & Shipping
Q: Can I request a specific tarantula gender?
A: Unless listed as sexed, all tarantulas are sold as unsexed. We cannot guarantee gender, but we do our best to provide any available information.
Q: How do you package live tarantulas?
A: Our tarantulas are carefully packed in ventilated containers with soft tissue for support. Packages are insulated and include heat packs when necessary to ensure a safe journey.
Q: What happens if my tarantula doesn’t arrive alive?
A: We offer a Live Arrival Guarantee under specific conditions (see our Delivery section). If there’s an issue, please contact us within 5 hours with photos.
Q: What if my order is delayed?
A: Delays are rare, but if your package is held up, we recommend tracking your order and contacting us if needed. For live animals, we take extra precautions to ensure their safety during transit.